Longer than usual carrier delays can occur during this period and we cannot guarantee delivery dates.

Greenlane Wholesale Return Policy

Our online RMA isn't working at the moment, please wait with your request until May 4th. If you can't wait, please contact customer service, but be aware that, due to current circumstances are very busy.

Click here to learn more about our Warranty Policy

Greenlane Wholesale stands for the highest standard in vaporizers and headshop products. We pride ourselves in having the best selection of the latest, highest quality vaporizers and headshop products on the market today. We are Europe’s leading distributor for a very good reason!

We do everything in our power to deliver our products to you in top condition. However, it may happen that a product arrives damaged, that you receive the wrong product, that the product does not work as it is supposed to or that you reconsider within the warranty period. 

The above reasons are – within the boundaries explained below – the ONLY accepted reasons for returning a product to us. If one of the above reasons is the case, we kindly ask you to submit a claim through your account manager.

PLEASE NOTE: Products returned without our consent will not be accepted and no refund will be granted.

If your claim is approved, you will receive postal labels from our Customer Service for free.

Sending your return with a label provided by us is insured and guaranteed by us. Returns that are sent without a shipping label provided by us, are at your own risk and if the return shipment does not arrive, you are not entitled to a refund.

Return within the warranty of 30 days

If for any reason you change your mind and would like to return your purchase(s), you may do so within 30 days. Please notify us first, and as long as the items are unopened, sealed and in perfect condition, we will give you a store credit or a refund for the goods. However, the cost of shipping will be for you, the buyer. Please note that:

  • We only accept clean and unused products
  • We only accept products in their original, undamaged packaging
  • Packages with additional stickers or price tags will not be accepted
  • Returned items need to have a shelf life of at least six months
  • Products which were ordered and delivered on special request cannot be returned
  • We only accept products that are still part of the Greenlane assortment

The shipping costs for returning a product within 30 days will be charged to your account.

Incorrect delivery or goods damaged on arrival

We always try to ensure we supply only the best quality goods and work with our suppliers and factories to ensure the highest standards are maintained and quality controls are being carried out. However, something can always go wrong. In the event of an incorrect delivery or if your product(s) arrives damaged or with defects, please submit a claim online within 2 weeks of the delivery.

If your claim is approved, you will receive postal labels from our Customer Service for free.

Return of defective products within the warranty period (varies per product)

We as a company are responsible for the quality of the carefully put together portfolio of products we sell. When selling our products, we do our best to ensure that the product meets the promised specifications. If a product does not perform as advertised, we guarantee that we will compensate you as our customer.